Droga & co. Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information when operating the Well Traveller Website (www.welltraveller.com.au) (“Site”)
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information that identifies an individual. By way of example, we use Personal Information such as your name and email addresses if you are an individual wishing to make an enquiry for a wellness travel listing. We also may collect your name, phone number or other contact detail if you are a wellness travel operator who registers an account with us.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We generally collect Personal Information to allow you to arrange a booking enquiry, book a product or service, enter our competitions, or assist a wellness travel operator to liaise with you. By providing your name and email address they can contact you to arrange a booking or answer any questions you have. We also collect Personal Information to provide you with updates regarding any booking or purchase you make. We use third party provider mailchimp for storing competition data and newsletter sign up information.
Finally, Personal Information is used to ensure that activity on the site is compliant with relevant laws and to make changes to our website when needed.
We may also create anonymous data by scrambling and aggregating Personal Information in a way that no longer identifies you for the purpose of data analysis. This information may be provided to third parties for marketing purposes but remains entirely anonymous and we may not re-engineer your information in any way that could subsequently make you identifiable.
Your Personal Information may be disclosed in a number of circumstances including the following:
We do our best to ensure your Personal Information is stored in a manner that reasonably protects it from misuse, loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Droga & co. Pty Ltd will not charge any fee for your access request.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our Site.